Terms of Service

Vendra is a hosted operations suite for people who resell digital goods. It includes a web dashboard at vendradash.com and Discord bots that we host and run for you, covering ticketing and transcripts, buyer verification and reward roles, stock forecasting, restock and status alerts, giveaways, expense and pricing views, and anti-fraud tooling.

Vendra is a tool. We do not sell your products, take part in your transactions, hold your funds, or act as a payment processor, merchant of record, or escrow. Every sale is between you and your buyer.

You must be at least 13 years old and old enough to use Discord where you live. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for everything that happens under your account. Tell us promptly at support@vendradash.com if you suspect unauthorized use.

You keep ownership of everything you connect: your store data, your buyers’ records, your Discord content, and your branding. You grant us only the permission needed to host, process, and display that data so the service works for you.

You are responsible for having the right to share the data you connect and for meeting your own obligations to your buyers — including telling them how their data is used and honoring their privacy requests. Our Privacy Policy explains how we handle it on your behalf.

You agree not to use Vendra to:

• break the law, or help anyone else do so;
• sell or distribute malware, stolen accounts, stolen payment credentials, or stolen or fraudulently obtained goods;
• commit or facilitate fraud, money laundering, or deceptive practices against buyers or payment providers;
• infringe anyone’s intellectual property or violate the terms of a platform you connect;
• harass, threaten, doxx, or abuse anyone, or run scams, phishing, or spam through the bots;
• attack, overload, reverse-engineer, or attempt to gain unauthorized access to Vendra, its infrastructure, or another workspace’s data; or
• resell or white-label Vendra itself as your own product without our written agreement.

You are solely responsible for what you sell and for whether it is lawful and permitted where you and your buyers are located.

Vendra connects to services we do not control, including Discord, Roblox, Komerza, SellAuth, SellHub, Stripe, and WEAO. Your use of each remains subject to that provider’s own terms, and you must comply with them — including Discord’s Terms of Service and Developer Policy when the bots are in your server. If a provider changes, limits, or removes its API, features that depend on it may change or stop working, and that is not a breach of these terms.

Vendra is currently in early access. Features may change, break, or be removed, and data shown in the dashboard may be incomplete or delayed while a connection syncs. We aim for high availability but do not promise uninterrupted service, and we may perform maintenance that causes downtime.

Vendra is not a system of record. Keep your own copies of anything you need for accounting, tax, or legal purposes.

Vendra has paid plans. Current plans and prices are shown on our pricing page, and the price you see when you check out is the price you pay. There is no free tier and no trial: a workspace is only charged once someone on it chooses a plan and completes checkout.

Subscriptions are billed in advance, monthly or annually depending on the term you choose, and renew automatically at the same price until cancelled. You can cancel at any time from Billing → Manage billing; your plan keeps working until the end of the period you have already paid for, and is not renewed after that.

Payments are processed by Stripe. We never see or store your full card number — Stripe holds it, and we keep only its customer and subscription identifiers so we know what you are entitled to.

If a payment fails, we retry it as Stripe schedules; if it keeps failing, the workspace falls back to Starter limits rather than being deleted. If a payment is refunded or charged back, we pause the paid features while the subscription remains active in Stripe — cancelling it is up to you, and we will tell you plainly on the Billing page that it is still due to bill.

We will never raise the price of an existing subscription without telling you in advance and giving you the choice to accept it or cancel. Fees, once charged, are non-refundable except where required by law or where we agree otherwise in writing.

Vendra, its software, dashboard, bots, name, and logo remain ours. You may use the service as these terms allow; you may not copy, resell, or create derivative products from it. White-label branding lets you show your own name and logo to your buyers — it does not transfer ownership of Vendra to you.

You can stop using Vendra and delete your account at any time. We may suspend or terminate an account that breaches these terms, creates legal risk, or harms the service or other users — usually after notice, and immediately where the issue is serious. On termination your access ends and your data is handled as described in the Privacy Policy.

Vendra is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be error-free, that forecasts or fraud signals will be accurate, or that any particular business outcome will follow from using it.

To the fullest extent permitted by law, Vendra is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost sales, lost data, chargebacks, or business interruption, even if we were advised such damages were possible.

Our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred US dollars.

You agree to defend and indemnify Vendra against claims, damages, and costs (including reasonable legal fees) arising from what you sell, your use of the service, your breach of these terms, or your handling of your buyers’ data.

We may update these terms as the product evolves. For material changes we will notify account holders by email or in the dashboard before they take effect. Continuing to use Vendra after that means you accept the updated terms.

These terms are governed by the laws of the United States and of the State of Nevada, without regard to conflict-of-law rules. You and Vendra agree to bring any dispute in the state or federal courts located in Clark County, Nevada, and each of us consents to personal jurisdiction there and waives any objection to venue.

Questions about these terms: support@vendradash.com. See also our Privacy Policy.